Help Center

Learn the basics of our chatbot platform

• Platform Overview
• Account Setup & Onboarding
• Subscription Tiers Explained

Create, configure, and manage your chatbots

• Creating and Configuring Chatbots
• Bot Settings and Customization
• Activation and Scheduling

Add and manage your chatbot's knowledge sources

• Adding Knowledge Sources
• Managing Your Knowledge Base
• Content Organization Best Practices

Define how your chatbot behaves and responds

• Setting Up Bot Instructions
• Defining Bot Personality and Tone
• Response Guidelines and Restrictions

Connect your chatbot to external APIs and services

• Creating Custom API Actions
• Embedding Actions in Instructions
• Authentication and Security

Deploy your chatbot across different channels

• Web Widget Integration
• WhatsApp Business Setup
• Customizing Chat Appearance

Manage human agents and conversation handoffs

• Setting Up Human Agents
• Configuring Handoff Triggers
• Agent Dashboard and Tools

Monitor performance and analyze conversations

• Understanding Your Metrics
• Conversation Analytics
• Performance Monitoring